http://homeofficewebtools.disqus.com/HomeOfficeWebTools.com is about learning how to migrate, manage, and maintain a small business entirely online.enThu, 20 Nov 2008 16:38:39 -0000http://home-office-internet-business.com/whither-problem-customers#comment-3921088I got the idea of pruning back problem customers from reading Tim Ferris' book the 4-hour Work Week. <br><br>The emotional stress and costs per revenue are indeed the determining factors in whether a customer stays or goes. Hard to put a dollar figure on the stress, but it's an important consideration.<br><br>Thanks for the comments.devinbestThu, 20 Nov 2008 16:38:39 -0000http://home-office-internet-business.com/whither-problem-customers#comment-3909982ust figure out how much of your time they waste and compare it to how much income they generate for you. Don’t forget to factor in the emotional stress that long-term problem clients can cause.business directoryThu, 20 Nov 2008 03:35:33 -0000